When you’re faced with a complex problem, sometimes it’s helpful to break your problem down to its most simple elements. Temple, can take you through the basics and help you make sense of things…
CQI/IRCA FD102: Introduction to Problem Solving
We offer CQI and IRCA FD102 Introduction to Problem Solving by classroom and blended distance learning.
This course provides understanding of the fundamental tools, techniques and structured methodologies for problem solving and the capability to participate as a member of a problem-solving team in the application of the key tools to support the development of robust and sustainable solutions.
Who is it for?
These courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Prerequisites
There are no specific requirements for this course.
Indicative course content
- Problem definition, scope. (Is/Is Not, Description structures, customer/stakeholder requirements)
- Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation
- Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA)
Working as a team member with the following tools:
- Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
- Tools for root cause analysis (cause/effect Diagram, 5Whys)
- Solution generation (selection matrices)
- Evaluation of solutions (PDCA & risk assessment)
- Implementation of solutions (standardisation, monitoring, follow up)
This course comes with a comprehensive set of training material and supported by industry experts.
Not what you’re looking for? We are always happy to create bespoke courses. Temple will work with you, whatever it takes to ensure that your course does exactly what you need it to.
If you are interested, please contact us to find out more….